Company Profile
Quality Assurance
Why Us
FAQ's
Products
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Dental Instruments
Acrylizer
ARMS Cable
Burn Out Furnace
Castroviejo Scissors
Centrifico Casting Machine
Dental Amalgamator
Dental Forceps
Dental Handpieces
Dental Impression Trays
Dental Lathe
Dental Model Trimmer
Dental Portable Autoclave
Dental Spare Parts
Dental Surveyor
Dental Vibrator
Dressing Drum
Endo Box
Glass Bead Sterilizers
Gum Scissors
Handpiece Cassette
more..
Laboratory Autoclaves
Cylindrical Autoclave
Portable Autoclave
Rectangular Autoclave
Vertical Autoclave
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FAQ's


Q1. Are you a Manufacturer or Merchant?
Ans. We are bonafide and bespoke (tailor made) manufacturers of widest range of Instruments, Equipment, Apparatus etc for Colleges, Medical Colleges, Hospitals, Clinics and Universities etc.

Q2. How do you produce such a wide range of products?
Ans. We assemble, calibrate and manipulate the equipment in our plant so that each and every APEX product gives best and efficient working. A large number of quality audited ancillary units work with us hand in hand, who are having high quality, experience and skill for their line of products. We also have many dedicated Doctors& Professors on our panel who update us time to time for any improvement or addition in our products or product range.

Q3. How can I place an order on "My Target Prices"?
Ans. We at APEX give a unique facility to our clients to place orders at their own target prices for the items they require. After having your target prices our pricing department does all the backward calculations in order to achieve your target prices exactly or as closely as possible. For utilizing this facility simply give us your list with recommended target prices. The APEX pricing department will revert back to you within no time.

Q4. How can I have a Proforma Invoice Quotation from APEX?
Ans. You can have the pricing either by giving us the list of your requirement by Fax or email. Email is preferred as it is fast, clear and easier to process. You can also prepare order/ requirement list directly from our site. Important While asking for a quote please do mention the quantity, destination/port and mode of shipment. Without this information we may not be able to process your requirement list.

Q5. Can I have free samples of Products?
Ans. Samples are given free to our regular clients having business exceeding US$20,000.00 in a financial year. For regular clients having smaller size business the sample are free only the shipping cost is borne by the client. For first time or occasional clients the samples are sent on payment of full cost of samples and shipping. But the cost of sample is deducted from the amount of final order in any case. Thus Samples are free.

Q6. Can you quote for or manufacture products which are not listed in your Online Catalogue or PRINTED DATABASE?
Ans. Yes, we do supply items which are not listed in Online Catalogue or PRINTED DATABASE. These products are made as per your or End-user's specification, need and design. We can change the present specifications, design and parameters of our products to suit all tenders & requirements. Generally no development charges are levied. We appreciate your providing us sample, photograph or catalogue in case of tailor made items required by you, in absence of these, a detailed specification and purpose of item will help us to manufacture the item for you.

Q7. What is the minimum order that you ship?
Ans. We at APEX are committed to Total Client Delight (not outdated "satisfaction"). So there is no order limit, we supply order as less as US$ 25.00. But to defray high overheads for orders less than US$ 1000.00 a minimum handling charge of US$ 25 to US$75.00 is charged. Any order above US$ 1000.00 does not attract any handling charges. Suggestions For Sea shipment minimum freight charged is for 1CuM or 1M³, we suggest an order of atleast this dimensions should be placed, which may be an assortment of various items. For Air Shipment minimum freight charged is for 10-20kg depending on destination, we suggest an order of atleast this weight should be placed, which may be an assortment of various items.

Q8. What options do I have for paying freight charges?
Ans. The Proforma Invoice is made as per the instructions of client such as C&F: Cost and Freight, CIF: Cost Insurance and Freight, FOB: Free on Board. In FOB shipments we can ship by the client's chosen AIRLINE. For FOB shipments we can ship in "TO PAY" mode (freight payable at destination by the consignee) for destinations which have facility for this mode. Otherwise we request the client to remit the freight after preparing the shipment and having exact freight charges from the concerned airlines, then the shipment is effected PREPAID. Small or sample shipment can also be sent on freight collect basis as per the arrangement of client with Courier Companies such as ARAMEX, DHL and FEDEX etc. (For this you must provide us your account number with the nominated Courier Company.)

Q9. Which modes of shipment are employed?
Ans. The shipments are effected by the most convenient manner after evaluation of Delivery time/ Urgency, Destination, Weight, Volume and Economy. For example small and sample shipments are sent by Courier (DHL, ARAMEX, UPS, FEDEX, SKYCOM) or EMS (SPEEDPOST) or REGISTERED MAIL/POST. Medium size and high price to weight ratio goods are sent by Airfreight. Large size and low price to volume ratio goods are shipped by Sea freight.

Q10. What is the approximate cost of shipping?
Ans. Sea freight is approximate: 3-8% of FOB value while air freight/Courier charge is approximately 15-48% of the FOB value depending on the gross weight and volume of the shipment and the destination.

Q11. What kind of packaging is employed?
Ans. Each item is packed in recyclable polythene or polypropylene bags and/or bubble packed and put in a sturdy cardboard carton made from high quality Craft paper strengthened by corrugation and then finally placed in air/sea worthy Outers (cases/cartons) of appropriate strength/ ply. Inside the outer, waterproof lining is put for protection from dampness. The outer is made in Virgin craft paper with appropriate corrugation to obtain required bursting strength of the outer. Finally the Outer is stripped from all sides using corner reinforcing bends to prevent damages from shocks and accidental falling. Sufficient cushioning with Styrofoam (balls/flakes/sheets) and paper cutting is filled wherever required to save from any damage. Glass articles are given special attention. Appropriate tests such as drop test are conducted before shipping the material to ascertain the damage free delivery of the goods.